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Every year, businesses worldwide waste billions of dollars on information technology that doesn’t communicate clearly with the people who use it. This fundamental flaw causes errors and delays, lowers profits, and can even endanger lives. Wrench in the System tells executives and managers how to turn under performing digital assets into powerhouse systems: how to specify small changes that can dramatically boost productivity, how to reduce training costs, and what questions to ask vendors. This timely book by an industry insider shows how any business can achieve a better return on one of its biggest investments.
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